people sitting in front of table talking and eating

What makes a good eating out experience?


Read through the following text and look up any vocabulary you are not sure about before answering the questions.

Conversation Summary

Many people love going out to a nice restaurant to eat, whether it be their local restaurant or a fancy restaurant in town. Everyone has their own opinions about what is their favourite restaurant or why they prefer to eat at one place over another. Usually the preference comes down to what kind of food they like to eat, but running a successful restaurant that people want to come back to is not always just about the food. There are many other factors that need to be taken into account that create a whole experience for the customer, and it is this experience that determines where people prefer to go when eating out.


  • What restaurants do you like to go to? Why?
  • What restaurants don’t you like to go to? Why?
  • Apart from the food, what other factors do you think go into creating a customer experience at a restaurant?
  • Can you think of a restaurant where you had a particularly good customer experience?

Key Vocabulary

  • Restaurant noun
  • Eat out phrasal verb
  • Customer noun
  • Experience noun
  • Factor noun
  • Fancy adjective
  • Local adjective
  • Prefer verb
  • Preference noun
  • Favourite adjective
  • Come down to phrasal verb
  • Take into account idiom
  • Determine verb

Question Details


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