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Is the customer always right?

Introduction

Read through the following text and look up any vocabulary you are not sure about before answering the questions.

Conversation Summary

The saying “the customer is always right” is a famous and popular saying in the sales and customer service sectors. Although it’s intention is to try and ensure that the staff never argue with the customers in order to keep them happy, the validity of this saying is somewhat questionable, and some argue that it should only apply in specific situations as applying it to all situations can actually do more harm than good to a business.

Questions

  • What do you think the saying “the customer is always right” means?
  • Do you agree with the saying?
  • Can you think of any situations where following this saying would be useful?
  • Can you think of any situations where following this saying would actually be bad for business?

Key Vocabulary

  • Saying noun
  • Sector noun
  • Follow verb
  • Situation noun
  • More harm than good idiom
  • Validity noun
  • Argue verb
  • Intention noun
  • Apply verb
  • Popular adjective
  • Useful adjective

Question Details

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