person standing between shelvings

An injured shopper

Introduction

Read through the following text and look up any vocabulary you are not sure about before answering the questions.

Overview

You are a manager at your local supermarket. An old lady came into the supermarket and fell over, injuring herself quite badly. She said that the reason she fell is because of a wet floor of which there were no signs indicating that the floor was wet. Your staff did everything they could to help the lady and she eventually got taken to hospital in an ambulance to have an x-ray on her ankle.

The Question

How would you deal with the after effects of this incident to ensure that it doesn’t have a negative impact on the supermarket?

Key Vocabulary

  • Manager noun
  • Manage noun
  • Incident noun
  • X-ray noun
  • Fall over phrasal verb
  • Injure verb
  • Quite adverb
  • Badly adverb
  • Eventually adverb
  • Indicate verb
  • Ambulance noun
  • After effects idiom
  • Ensure verb
  • Impact noun

An injured shopper

Check out our mini ESL conversation lessons for more topics, including vocabulary, sample answers, follow-up questions and more. link in bio.

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Question Details

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