An Injured Shopper

person standing between shelvings
Type: Vocabulary
Originally published on October 7, 2020 and last updated on May 8, 2023


You are a manager at your local supermarket. An old lady came into the supermarket and fell over, injuring herself quite badly. She said that the reason she fell is because of a wet floor of which there were no signs indicating that the floor was wet. Your staff did everything they could to help the lady and she eventually got taken to hospital in an ambulance to have an x-ray on her ankle.

The Question

How would you deal with the after effects of this incident to ensure that it doesn’t have a negative impact on the supermarket?

Key Vocabulary

  • Manager noun
  • Manage noun
  • Incident noun
  • X-ray noun
  • Fall over phrasal verb
  • Injure verb
  • Quite adverb
  • Badly adverb
  • Eventually adverb
  • Indicate verb
  • Ambulance noun
  • After effects idiom
  • Ensure verb
  • Impact noun

Go through the vocabulary below with your students and ask them to try and use this vocabaulry where possible when discussing the different conversation questions.

Conversation Questions

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This conversation topic was prepared by Gregory

Gregory is a qualified TEFL teacher who has been teaching English as a Foreign Language (ESL) for over a decade. He has taught in-person classes in Spain and to English learners around the world online.